Warranty Policy

ProInd Eletrônica values the quality and reliability of the products it sells. This Warranty Policy establishes the terms and conditions applicable to products purchased from our store.

1. Warranty Coverage

The warranty covers manufacturing defects and proven functional failures, within the period stated at the time of purchase.
The warranty period may vary depending on:
- Product type (new, used or refurbished)
- Manufacturer
- Commercial terms agreed upon in the sale or quotation.

2. Warranty Period

New products: warranty as per manufacturer's specifications or as stated on the product page.
Used or refurbished products: limited warranty, with the term stated in the advertisement, quote, or invoice.
The warranty period begins on the date the invoice is issued .

3. What the Warranty Does Not Cover

The warranty does not cover :

Damage caused by misuse, incorrect installation, or operation outside of technical specifications.
Modifications, repairs, or interventions carried out by unauthorized third parties.
Damage caused by electrical discharges, voltage surges, short circuits, or lack of grounding.
Natural wear and tear, oxidation, excessive moisture, or contamination by external agents.
Physical breakage, impact, tampering with seals or warranty labels.

4. Procedure for Activating the Warranty

To request warranty service, the customer must:

Contact ProInd Eletrônica within the warranty period.
Please provide the order number or invoice number.
Describe the defect in detail.
Send images or videos, when requested, for technical analysis.

After the initial analysis, ProInd Eletrônica will provide guidance on how to send the product for evaluation.

5. Technical Analysis

All products sent under warranty undergo specialized technical analysis .
If a defect covered by the warranty is found, the product may be:
- Repaired
- Replaced by an equivalent (when available)
- Refunded, subject to analysis and availability.

6. Shipping Costs

The cost of shipping the product for analysis may be the customer's responsibility, unless otherwise agreed upon beforehand.
If the defect is confirmed to be covered by the warranty, ProInd Eletrônica will assess how to return the product to the customer.

7. Products Out of Warranty

Products outside the warranty period may be evaluated and a repair quote provided, without any obligation to provide coverage on the part of ProInd Eletrônica.