Shipping Policy

ProInd Eletrônica is committed to offering a safe, transparent, and efficient shipping process, ensuring that your orders arrive within the estimated timeframe and in perfect condition.

1. Order Processing

• Orders are processed after payment confirmation .

• Processing times may vary depending on:

  • Product availability in stock

  • Product type (new, used or refurbished)

  • Need for technical testing or final inspection.

• Orders confirmed on weekdays are processed within business hours.

2. Delivery Times

• The delivery times stated on the website are estimates and may vary depending on:

  • Destination region

  • Chosen carrier

  • Shipping method

  • External factors such as strikes, weather conditions, or logistical delays.

• Products made to order or imported may have different delivery times , which will be informed before the purchase is finalized or during the quotation process.

3. Shipping Methods

ProInd Eletrônica works with reliable carriers and shipping services , which may include:

• Mail

• Private transport companies

• Express shipping, when available.

The shipping method and cost are shown at checkout or provided in advance in quotes.

4. Shipping Costs

• The shipping cost is calculated based on:

  • Product weight and dimensions

  • Delivery address

  • Selected shipping method

• In some campaigns or commercial offers, shipping may be free , when indicated on the website.

5. Order Tracking

• Whenever available, the customer will receive a tracking code to monitor the delivery status.

• Tracking is the responsibility of the carrier after the product has been collected.

6. Unfulfilled Deliveries

ProInd Eletrônica is not responsible for delays or returns caused by:

• Incorrect or incomplete address provided by the customer.

• Absence of a responsible person at the delivery location.

• Unjustified refusal to receive

In these cases, additional shipping costs may be passed on to the customer.

7. Damaged or Lost Products

• If the product shows visible damage upon delivery, we recommend:

  • Refuse to receive or

  • Record the observation on the carrier's receipt.

• If you identify any problems after receiving the product, please contact us within 48 hours , informing us of the following:

  • Order number

  • Description of what happened

  • Photos of the product and packaging.

8. Shipping of Industrial Products

Due to the nature of the products sold (industrial automation and electronic components), some items may:

• To have specific technical packaging.

• Require functional testing before shipping.

• Having a different dispatch deadline

This information will always be communicated clearly to the customer.

9. Important Information

• ProInd Eletrônica is not responsible for delays caused by third parties , such as carriers, regulatory bodies, or events beyond our control.

• We reserve the right to update this policy at any time without prior notice.

10. Contact

If you have any questions about shipping or delivery, please contact us:

ProInd Electronics
📧 Email: vendas@proindeletronica.com.br
📞 Phone/WhatsApp: +55 (62) 99241-2830